About our company
We help Property Managers Save Time and Boost Guest Satisfaction
At MyStayGuide, we are dedicated to providing a seamless and exceptional experience for both hosts and guests. Our service is designed to simplify the process of managing vacation rentals and enhance the travel experience for guests.
Our service offers a comprehensive suite of tools and resources to streamline vacation rental management, optimize guest communication, and facilitate secure and convenient stays.
Revolutionize
Our Story
MyStayGuide was founded by a team of passionate individuals with extensive experience in the hospitality and technology industries. Our journey began with a vision to revolutionize the vacation rental industry by creating a platform that empowers hosts and delights guests.
TEAM
The amazing team behind our company
Marten Ackerman
CEO
Founder
Jasmin Kingsley
VP of Design
Founder
Alberto MC
VP of Technology
Founder
Maya D'Arcy
VP of Sales
Fernando Ortiz
VP of Marketing
Streamline
Our Vision
Our vision is to free hosts from the burden of constant guest inquiries, allowing them to focus on what truly matters: building a thriving, scalable business in the hospitality industry. By leveraging our services, hosts can redirect their energy toward strategic business growth initiatives, invest more time refining their offerings, amplifying their marketing efforts, and expanding their property portfolios.
Simplify
How We Work
MyStayGuide offers a straightforward three-step process to get started. Firstly, we guide you through establishing your property’s knowledge base, ensuring that you understand and complete this essential step. Moving on to the second step, you’ll complete a request form, which prompts you to upload the property knowledge base from Step 1 and provide additional details for your Property Info App. Once you’ve submitted the form, the third and final step awaits: starting your subscription with MyStayGuide. Accessing each step is easy, with instructions and video tutorials to guide you to completion.
Optimize
Our Approach
We understand the challenges faced by hosts and property managers in managing guest inquiries and ensuring a delightful guest experience. Our approach is centered around leveraging AI technology to eliminate friction in communication, reduce customer support tickets, and empower our clients to reclaim their time, conserve valuable resources, and maximize their profits. We are committed to providing innovative solutions that drive operational efficiency and elevate the guest experience.
Reliance
Building Trust
Trust is the cornerstone of our business. We prioritize transparency, reliability, and integrity in all our interactions. By delivering on our promises and consistently exceeding expectations, we aim to build enduring trust with our clients and partners. Our commitment to ethical business practices and unwavering dedication to client satisfaction forms the bedrock of our company’s ethos.
Safeguard
Security and Compliance
Security and compliance are paramount in the hospitality industry. At MyStayGuide, we adhere to the highest standards of data security and regulatory compliance to ensure the protection of sensitive information and the privacy of our clients and their guests. Our robust security measures and adherence to industry regulations provide peace of mind to our clients, assuring them that their data is handled with the utmost care and diligence.
